Personal Care Policy

This policy supports the rights respecting principles and is particularly applicable to the following articles:

Article 3:

The best interests of the child must be a top priority in all things that affect children.

Article 19:

Governments must do all they can to ensure that children are protected from all forms of violence, abuse, neglect and bad treatment by their parents or anyone else who looks after them.

Article 23:

Children who are disabled, either mentally or physically, have a right to special care and education so they can lead full and independent lives.

Article 34:

Nobody can do anything to your body that you do not want them to do, and grown-ups should protect you.

Article 37:

No child should be punished in a way that humiliates or hurts them.

Aims of the Personal Care Policy

This policy is part of the safeguarding practice and equality practice. This policy provides guidance for staff regarding the personal care of pupils and it informs parents of what practices are in place to ensure their children’s safety, care and dignity.

All school staff are required to follow this policy and to support colleagues in following this policy.

Principles

Schools in Ealing Bridges Federation are committed to:

  • safeguarding all pupils
  • maintaining the dignity of all pupils
  • respecting the views and wishes of all pupils
  • treating all pupils and staff with respect
  • ensuring equality practices with regards to gender, sexuality and disability
  • its duty of care to all staff and to protecting staff from false allegations of abuse.

Links

This policy is written with reference to the following documents:
Keeping Children Safe in Education 
SEN/D Code of Practice
Equality Act 2010
National infection prevention and control

This policy has links to/ related content to the following school policies:
SEN/D policy
EYFS policy
Child Protection and Safeguarding

Practice

School complies with the safeguarding regulations with regards to recruitment of staff and the use of agency staff.

It is expected that in line with developmental norms, most children will be toilet trained before starting in nursery/ reception however in line with the Equality Act 2010 our schools does not discriminate against or disadvantage disabled children or those with special educational needs.  Schools must make reasonable adjustments for pupils who are not yet toilet trained, under the Equality Act 2010.

If children are not toilet trained, then they may attend nursery in pull ups but staff will, together with parents, begin the process of toilet training. Children will have a personal care plan written, in collaboration with parents, to set out how the intimate care will be supported following advice from the OT and Early Start services. The school asks parents to send plenty of changes of clothes during this period.

All adults who work with children are DBS checked and all staff who support a child with intimate care will inform another adult. There is no legal requirement for 2 adults to be present, see ‘Guidance for safer working practice for those working with children and young people in education settings’, p14 2015.  If a child soils themselves the member of staff will support the child to change and clean themselves to a hygienic level. Parents may be called if the child becomes particularly distressed, however this will be discussed as part of the care plan.  If there is any evidence of illness, then parents will be called. Where a child or young person’s care plan does not include ‘intimate care’, parents/carers will be informed the same day if their child has needed help with meeting intimate care needs. (e.g. if soiled or passed urine).

Some pupils who have additional needs or a disability may require assistance from staff for their personal care needs for an extended period, or for the duration of their time at the school.  This includes personal hygiene, assistance in the toilet, assistance to un/dress and, for some girls’, assistance with managing menstruation. Where possible children are taught and encouraged to become independent in these routines from as early an age as possible.

If an adult does need to assist, then the ‘hand over hand’ technique and visuals as provided by the OT service should be used.

Where a child requires regular toileting assistance, either for a short time as a result of injury / illness or long term due to their additional needs, then a Personal Care Plan will be completed together with parents and support visuals shared. A record of toilet management can be kept for each child. Parents should supply changes of clothes and pull ups, if required, to the school. In line with advice from Early Start, pupils working on toilet training can wear pull ups but also pants underneath so they can start to recognise when they need to be changed.

Due regard is given to pupils’ age and gender appropriateness, the familiarity of adult/pupil relationship, classroom organisation and delivery of the curriculum. The personal care needs of many pupils can be met with the assistance of one adult. Other pupils have more complex care and/or behaviour needs and two adults may be required to assist. All support will be agreed during the creation of the Personal Care Plan.

Staff gender in the context of attending to pupils’ personal care

  • Same gender personal care of pupils is provided where staffing arrangements permit, however it is considered appropriate for female staff to attend to the personal care of all pupils.
  • Male staff may attend to the personal care of all boys regardless of age, although where there is a high level of personal care required e.g. with the youngest children in the EYFS, other requirements may influence decisions made.

Use of agency staff & Volunteers  

  • Agency staff are occasionally used to cover teacher and teaching support staff absences. The agencies are required to comply with national safeguarding regulations. The school has structures in place to ensure that all necessary safeguarding checks are made. Agency staff are required to have enhanced DBS clearance and are subject to an identity checks upon arrival.
  • All students receive a comprehensive induction on starting placements at school which highlights their role in the personal care of pupils if this is appropriate and necessary for their role. eg: a student teacher teaching in a class with a child who has a Personal Care plan would not be expected to carry out the plan, but would be expected to know what the plan contains in order to ensure that it is carried out.
  • Volunteers are not permitted to provide personal care. They are permitted to assist with changing for PE whilst under the direct supervision of a member of teaching staff.
  • Agency staff are to follow direction from the Deputy / Assistant Heads and other class staff.

Duty of Care including Allegations of abuse by staff members

The schools have a duty of care to all staff and adults working on site. This includes supporting staff members so that they are not professionally compromised.

Schools in Ealing Bridges Federation adhere to  DfE guidance, which would be followed if an allegation was made.

Full Policy

Approved by
Executive Headteacher 

Last reviewed on:
October 2025

Next review due by:
October 2026

Part of Ealing Bridges Federation